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UK consumer champion Jet2 has today announced the launch of brand-new functionality within its mobile app, providing customers with even more information at their fingertips and enhancing their holiday experience even further.
The latest updates are part of Jet2’s continued investment into delivering its industry-leading customer experience, including digitally, to make holidays even simpler, smoother and more convenient for customers.
As part of the new app functionality, customers are now able to view live flight times, flight status and updates from 72 hours before their departure. This brand-new feature is being launched today and will provide customers with accurate and timely information about their flight exactly when they need it most.
In addition, customers can now also view details about how and when they can meet their Jet2 in-resort Customer Helper, as the app will enable them to view visit times and locations, as well as the Customer Helper’s name. By providing customers with easy, on-the-go access to accurate visit information, Jet2 is improving customer satisfaction even further, whilst also enhancing operational effectiveness.
These latest app updates reflect Jet2’s ongoing focus on reviewing and evolving its digital offering in line with what customers want most, particularly around simplicity, ease, speed, reliability and award-winning customer service. Last year, the company launched its pioneering ‘Live Transfer Status’ app functionality, which made Jet2 the first UK tour operator to enable customers to track their coach transfer to the departure airport in real time, giving them added reassurance and contributing to a significant reduction in call volumes.
The functionality is already available to Jet2 customers taking a coach transfer back to their departure airport when returning home from their holidays in the Balearics, Canaries, Mainland Spain, Morocco, Turkey and Bulgaria, and is expanding to Greece, Cyprus, Malta, Faro and Madeira this summer too.
David Hills, Chief Customer Officer at Jet2, said: “We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customer’s hands, we are improving our industry-leading customer experience even further. This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us.”
The 'Travel' Life of Brian 