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ABTA has created a dedicated section within the ABTA Member Zone to help members who are dealing with the fastmoving situation in the Middle East. It acts as a portal to access up-to-date operational information, legal guidance and practical resources.
Within the section members will be able to access:
- General guidance on responsibilities towards customers currently in destination and those due to travel.
- A link to sign up to receive Operational Bulletins with the latest updates.
- A detailed FAQ on legal responsibilities and additional information.
- Links to relevant Guidance Notes covering “all but essential travel” advice issued for countries, islands, or specific resorts/areas.
- Links to travel alerts issued by key airlines and travel providers
ABTA’s team of experts remain on hand to support members as this situation develops. The portal is an additional resource to provide updates, advice and resources to help members support customers, manage their enquiries and fulfil their legal responsibilities.
Angie Hills, Head of Destinations at ABTA, said:
“We’re supporting members across a number of fronts, including helping them understand what is happening in destination and their legal responsibilities to customers.
“The new section in the ABTA MemberZone is designed as a one-stop-shop to help members access the information to manage their bookings and operations, and support their customers. We will be keeping this page under review as and when the situation evolves.”
Information for customers has also been published on abta.com, signposting travellers to ABTA’s existing guidance on delays, cancellations and disruption.
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